ANCIENT&
not so ancient
WISDOM
offering a weekly positive perspective
February
17, 2005
"Accomplishment
becomes possible when you no longer believe it is
impossible."
- Jeffrey Hansler (1957 - )
Everyone
seems to be getting busier. Planes, hotels, and roads all
seem more crowded more often and that means more work for
everyone. Unfortunately, the swing in customer service has
begun too. The extra effort made to accommodate the customer
seems to be waning and why not - there's someone else right
behind them to fill their room or their seat. Saying 'I
believe we've been through this pattern before' would be an
understatement.
The
believe that seems to be impossible is 'delivering
exceptional customer service when you are busier than you've
ever been'. I know it's possible. It just takes some effort,
some thought, some planning, and the power of belief.
Wishing
you great powers of belief in all that you undertake.
Sincerely,
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