Oxford Company, Jeffrey Hansler keynote speaker, trainer, author, employee and management training and development

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RESTAURANT RANTS & RAVES

For what it's worth...

I was a chef in college (It was a way to eat well). Since then I've been eating out a great deal - as you might imagine being a speaker and on the road. I'm a meat and potatoes kinda guy that recognizes a great chef can create a host of flavors that arrive with each bite. I love ambiance and dislike pretense. I enjoy quality and feel it can be delivered as part of the value. I like staying in shape and feel the less humans mess with the natural order of foods the healthier we'll be. I avoid decaf coffee, artificial sugar, non-fat milk, and think the stinky cheese is the best. I avoid cream sauces and eggs as a matter of personal tastes and preferred my vegetables firm. When you read the comments, understand they are given in a light-hearted fashion (unless otherwise noted). Life is too short to get really bent out of shape by a meal.

Here are the watch categories

Ambiance The effect the decor and lighting have on me at the time and how I think others will be affected by it.
Food How the food is prepared, presented, and tastes. If there is a specialty, getting it right is critical.
Service This is the biggy. Bad service can destroy everything and to be good service it needs to be very personal. If I want impersonal, I'll have it delivered.
Second Chance Something's wrong - I don't care if I notice it or you notice it (sometimes right is not right for the customer and it's the customer's fault). The question is can you get it 'right' and get the 'mood' back again.
Overall Experience This is weighted depending on the entire experience. If the food wasn't perfect - and I wasn't that hungry - and you made me enjoy my time there - you might get a higher mark than if I was starving, in a rush, and wanted food that made my limited time there an experience.
Here's the scale...
1  Call the paramedics (or a psychiatrist)
2  I should have eaten at home
3  Needs work - some distractions, still recommend
4  OK - Got what I expected
5  Highly recommend - exceeds expectations

 

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