| Ambiance |
The effect the decor and lighting have on me at the
time and how I think others will be affected by it. |
| Food |
How the food is prepared, presented, and tastes. If
there is a specialty, getting it right is critical. |
| Service |
This is the
biggy. Bad service can destroy everything
and to be good service it needs to be very personal. If I want
impersonal, I'll have it delivered. |
| Second
Chance |
Something's wrong - I don't care if I notice it or you
notice it (sometimes right is not right for the customer and it's
the customer's fault). The question is can you get it 'right' and
get the 'mood' back again. |
| Overall
Experience |
This is weighted depending on the entire experience.
If the food wasn't perfect - and I wasn't that hungry - and you made
me enjoy my time there - you might get a higher mark than if I was
starving, in a rush, and wanted food that made my limited time there
an experience. |
| Here's
the scale... |
| 1 |
Call the paramedics (or a psychiatrist) |
| 2 |
I should have eaten at home |
| 3 |
Needs work - some distractions, still recommend |
| 4 |
OK - Got what I expected |
| 5 |
Highly recommend - exceeds expectations |
