RESTAURANT
RANTS & RAVES
Missouri
Here are the watch categories
| Ambiance |
The effect the decor and lighting have on me at the
time and how I think others will be affected by it. |
| Food |
How the food is prepared, presented, and tastes. If
there is a specialty, getting it right is critical. |
| Service |
This is the
biggy. Bad service can destroy everything
and to be good service it needs to be very personal. If I want
impersonal, I'll have it delivered. |
| Second
Chance |
Something's wrong - I don't care if I notice it or you
notice it (sometimes right is not right for the customer and it's
the customer's fault). The question is can you get it 'right' and
get the 'mood' back again. |
| Overall
Experience |
This is weighted depending on the entire experience.
If the food wasn't perfect - and I wasn't that hungry - and you made
me enjoy my time there - you might get a higher mark than if I was
starving, in a rush, and wanted food that made my limited time there
an experience. |
| Here's
the scale... |
| 1 |
Call the paramedics (or a psychiatrist) |
| 2 |
I should have eaten at home |
| 3 |
Needs work - some distractions, still recommend |
| 4 |
OK - Got what I expected |
| 5 |
Highly recommend - exceeds expectations |
|
Il
Bel Lago
11631 Olive Blvd, St. Louis, MO 63141
Phone: (314) 994-1080
|
|
Ambiance
|
3
|
I
was a guest of clients so I held my tongue. Maybe
they'd all just blazed in the back. Disconnected
attitude at the beginning. Wine glass was dirty and a
small bug or other debris was floating in it. (Over
priced too by about 20%. That goes for the food as
well). New glass with wine was dirty too (either that
or they just picked it out the debris with a finger).
Food arrived overcooked and I would say they timed the
meals for our table wrong and choose to heat mine in
the microwave. Then they hovered to get us out of
there before we were even done with coffee. If I
hadn't been in a good mood, I'd have given them a 1.
(The ambiance will be a 4 or 5 when they replace the
management and the staff.)
|
|
Food
|
2
|
|
Service
|
2
|
|
Second
Effort
|
1
|
|
Overall
|
2
|
|
|
|
Lambert’s
Cafe
2515 Malone, Sikeston, MO
63801
Phone: (573) 471-34261
|
|
Ambiance
|
5
|
People
have asked many times - "How did you start
throwing rolls?" - Well, to make a long story
short, necessity. In 1976, while still in our
old building, I would try to pass out our hot rolls in
the traditional manner. You know, real nice
like, by saying, "would you care for a hot
roll?" This was really awkward and
uncomfortable to me, so, on an extremely busy day,
when getting through the lunch hour crowd was
impossible, a customer said, "Just throw the ****
thing!" I did, and everybody else joined
in. We started throwing rolls May 26, 1976, and
have continued ever since.
|
|
Food
|
5
|
|
Service
|
5
|
|
Second
Effort
|
5
|
|
Overall
|
5
|
|
http://www.rosecity.net/lamberts/
|
|
Pointers
Pizza
1023 S. Big Bend Blvd, St. Louis, MO South, Las Vegas, NV 63146-4113
Phone: (314) 644-2000
|
|
Ambiance
|
4
|
Take
their challenge for two (11.5 lbs of pizza in one
hour). Great pizza
|
|
Food
|
5
|
|
Service
|
5
|
|
Second
Effort
|
5
|
|
Overall
|
5
|
|
|
|
Russo's
Gourmet Catering
9904 Page Avenue, St. Louis, MO 63132
Phone: (314) 427-6771 Fax: (314) 427-5911
|
|
Ambiance
|
4
|
Excellent
variety, freshness, and set up.
|
|
Food
|
5
|
|
Service
|
5
|
|
Second
Effort
|
5
|
|
Overall
|
5
|
|
http://www.russosgourmet.com
|
| |
| Ambiance |
|
|
| Food |
|
| Service |
|
| Second Effort |
|
| Overall |
|
|
