Oxford Company, Jeffrey Hansler keynote speaker, trainer, author, employee and management training and development

oxford company home
oxford company about us
meeting planners
oxford company programs
jeffrey hansler articles
oxford company newsletters
online learning
oxford company books & tapes
oxford company media kit
oxford company site map
jeffrey hansler links
oxford company FAQ
oxford company contact us


RESTAURANT RANTS & RAVES 
CANADA

Here are the watch categories

Ambiance The effect the decor and lighting have on me at the time and how I think others will be affected by it.
Food How the food is prepared, presented, and tastes. If there is a specialty, getting it right is critical.
Service This is the biggy. Bad service can destroy everything and to be good service it needs to be very personal. If I want impersonal, I'll have it delivered.
Second Chance Something's wrong - I don't care if I notice it or you notice it (sometimes right is not right for the customer and it's the customer's fault). The question is can you get it 'right' and get the 'mood' back again.
Overall Experience This is weighted depending on the entire experience. If the food wasn't perfect - and I wasn't that hungry - and you made me enjoy my time there - you might get a higher mark than if I was starving, in a rush, and wanted food that made my limited time there an experience.
Here's the scale...
1  Call the paramedics (or a psychiatrist)
2  I should have eaten at home
3  Needs work - some distractions, still recommend
4  OK - Got what I expected
5  Highly recommend - exceeds expectations

 

Five -Star Tours
Mel's Mutiger Karaoke Kab
Toronto Ontario Canada
phone: 416-451-8687
Ambiance 5 Video monitor and multiple microphones make this a cab ridge around Toronto that you won't forget. Sorry no website only his phone number. Prepare to be late to your destination, because it's always once more around the park to get in another song.
Food NA
Service 5
Second Effort NA
Overall 5

 

 

Fratelli
499 Terry Fox Drive
Ottawa Ontario Canada  K2T 1H7
phone: 613-592-0225
Ambiance 4 Okay place. They have four locations and are suffering from system myopia: so focused on creating a standard and meeting that standard that they have lost 'heart and soul'. Might be a decent franchise model and eventually they can bring the 'life' back into the operation.
Food 4
Service 4
Second Effort NA
Overall 4

 

 

Muse Bistro and Wine Bar
369 King Street W. Toronto, Ontario CANADA
phone: 416-593-6494
Ambiance 5 Located in the theatre district and close to sports and entertainment venues, it's a great place to eat or sit at the bar and drink (music is soft, so conversation is easy). They don't have their own website, but you can find them on the web on other sites. Lebert Williams and Doran Major proprietors.
Food 5
Service 5
Second Effort NA
Overall 5
 

 

Saltlik A Rare Steakhouse
101  8th Avenue SW
Calgary, Alberta  T2P 1B4  Canada 
phone: (403) 537-1160   fax: (403) 263-8788
Ambiance 5

Great Food. Great View. Great People. Thank you Kristen Debolt, Night Manager and Amy and Katherine.

Food 5
Service 5
Second Effort 5
Overall 5

http://www.saltliksteakhouse.com

 

Sequoia Grill
Ferguson Point, Stanley Park Drive 
Vancouver, BC  Canada 
phone: 604-669-3281   fax: (604) 687-5662
Ambiance 5

Great Food. Great View. Great Ambiance. What else could you ask for? Thank you Doug..

Food 5
Service 5
Second Effort 5
Overall 5

http://www.vancouverdine.com

 

Shoeless Joe's
367 Guelph Street, Georgetown, ONT  L7G 4B6
CANADA   
phone: (905) 873-3157   fax: (905) 873-2405
Ambiance 5

Fun Place. Good Food. Isa Mehmeti is 
owner/operator.

Food 5
Service 5
Second Effort 5
Overall 5

 

 

Spuntini Ristorante/Bar
116 Avenue Road 
Toronto, Ontario  Canada M5R 2H4
phone: 416-962-1110   fax: (416) 934-0179
Ambiance 5 Call ahead for reservations. Great food, excellent wine selection. Ambiance is perfect. Fernando Esteves, Proprietor; Zakarya Eesif, Executive Chef; Peter Catarino, General Manager.
Food 5
Service 5
Second Effort 5
Overall 5

http://www.toronto.com/spuntini

 

Trattoria Sotto
116A Avenue Road 
Toronto, Ontario  Canada M5R 2H4
phone: 416-962- 0011   fax: (416) 962-2509
Ambiance 5 Call ahead for reservations. Upstairs from Spuntini Ristorante/Bar. (Not as many pictures of movie stars in this one.)
Food 5
Service 5
Second Effort 5
Overall 5

http://www.toronto.com/sotto

 

 


top of page

about us | meetings | programs | articles | news | online learning | resources | media | map | links | FAQ | contact us

for more information
e-mail us!
tel: 714.960.7461
Oxford Company
213 2nd Street
Huntington Beach, CA 92648


www.oxfordco.com

© 2008 Oxford Company, All Rights Reserved