MANAGEMENT
TRAINING AND DEVELOPMENT
Supervisory
Skills for the Dynamic Organization
Supervisors manage people, time, resources and
machinery in order to achieve objectives. Improvements in their abilities to
effectively operate in these areas address only one component of importance.
Supervisors achieve remarkable results when they establish and maintain a
productive work environment, in which employees feel valued, supported and
motivated. Effective supervisors follow five fundamental principles for
effective supervision:
• Take
a proactive approach to achieving unit goals.
• Clearly
communicate expectations and rationale.
• Provide
performance feedback - motivational and formative.
• Involve
others in problem solving.
• Listen
for understanding.
As a supervisor, you
can add to your tools for
excellence: This program will show you how.
You'll add skills for...
•
Your
direct responsibility on employee productivity
• Determination
of performance expected by employees and communicate those expectations
• Detailing
performance expectations by:
- Communicating and identifying the
measure for their performance with management.
- Determining
what is expected in measurable terms of their staff.
- Establishing
how performance will be supported and monitored.
Helping others get their job done is a major role of the
supervisor. Supervisors are responsible for communicating work assignments
effectively. Effective communication of work assignments requires the
following:
• Set
the stage by introducing desired results and reasons for the assignment.
• Describe
the assignment, explaining what is expected and how the work will be
monitored.
• Ask
the employee to restate the assignment.
• Discuss
employee concerns and identify acceptable solutions.
You
and your people will learn powerful new ways to...
-
Define
performance expectations that get the job done.
Key in on critical
expectations that define expectations.
-
Communicate
work assignments that work for everyone.
Outline clear,
organized, and effective assignments, which guide everyone to better solutions.
-
Performance
management without the stress.
Establishing
performance support and monitoring by identifying the measurable.
-
The
Supervisor's Guide to Recruitment and Employment Practices
Manage performance through
coaching, training, motivating, and constructive feedback by understanding
when discipline is appropriate and how to comply with procedures.
INSTRUCTOR:
JEFFREY HANSLER
For a
.pdf version of this page click
here.
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