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Communication Conquest 

Change Your Communication, Change Your Life

The link between a soothing sentence and stolen moments
By Jeffrey Hansler, CSP

Language is our link to the world. The words we use connect our internal experience to our external experience. The better your use of language the better your connection to the world around you. 

In today’s busy world, taking time for us is a key ingredient to a healthy life. In a poll of 700 female doctors co-sponsored by the American Medical Women’s Association in Alexandria, Virginia and by SELF Magazine, the number one piece of advice they had for their women patients was, “take time for yourself.” Triggering a “relaxation response” in women has very positive health benefits. Clinical findings indicate that:  

  • Chronic pain patients reduce physician visits by 36%
  • 80% of hypertensive patients have lowered blood pressure.
  • Women with severe PMS have 57% reduction in physical and psychological symptoms.

The phrase ‘stolen moments’ has come to represent the taking time for self. The problem is many women express feelings of guilt over their “stolen moments”. A major contributory cause for this guilt is the internal dialogue that goes on when taking a “stolen moment”. Here’s how the dialogue goes. 

-‘I know I need to go shopping, but I need a second to relax.’
-‘I should be making another sales call, but if I do some yoga breathing, I’ll be better prepared.’
-‘I should be exercising, but I want thirty minutes to get back to my book.’

While the inherent ‘shoulda’ is part of the problem, the major contributor to guilt is the three-letter word ‘but’. ‘But’ sets up an internal struggle, beginning the battle between two choices, and forcing a lose-lose decision that creates either guilt or resentment. It is a no-win, damned if you do, damned if you don’t conversation, and it happens hundreds of times a day in the mind of many – especially, the highly functional, multi-tasking, modern-day working woman. 

The solution is a simple three-letter word substitution. Replacing the word ‘but’ with the word ‘and’ removes the conflict between the choices and creates the opportunity for a truly ‘stolen moment’. Try the following:

-‘I know I need to go shopping, and I need a second to relax.’
-‘I should be making another sales call, and if I do some yoga breathing, I’ll be better prepared.’
-‘I should be exercising, and I want thirty minutes to get back to my book.’ 

Did you hear the difference in your mind as you re-read the same sentences with the word ‘and’ replacing the word ‘but’? 

Why do we use the word ‘but’? We use the word ‘but’ because it’s a habit, like most of our communication. We repeat what we’ve heard, and ‘but’ is something we all grew up with as children. ‘I’d love to let you play honey, but…’ 

Change your communication, and you will change your life. The solution is as simple as ‘rinse and repeat’. Every time you speak or think ‘but’, stop and replace the sentence with ‘and’. Pretty soon you’ll be replacing a bad communication habit with a good communication habit. 

That’s all for now. For more information, on presentations and articles that deal with the power of communication, contact Jeffrey Hansler, CSP. 

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Medical Notes: Got a cold and can’t wait to smell those aromatherapy candles. Read before you try some of the cold remedy products available or you may wait longer than you wish to smell again: http://www.zicamsideeffects.com/ 

Biography Moment: A bio-chemistry major at the University of California, Irvine for three years before switching to psychology, Jeffrey figured blowing up the lab area was a good indicator he needed a new direction of study.

Jeffrey Hansler is a professional speaker, author, and consultant. He is a frequent speaker at association events and is the author of Sell Little Red Hen! Sell! He can be reached at jhansler@oxfordco.com.

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© 2004 Jeffrey Hansler  All rights reserved


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